SAFE IN OUR HANDS, IN OUR CARS, IN OUR CARE
Responsibility for Health & Safety (including Road Risk Management), is a top-down process at Driven UK - it’s that important. Our impressive safety records are a combined effort; the responsibility for managing health, safety and road risk is carried by every employee, regardless of roles or departments.
Driven UK uses a rigorous competency-based model for the recruitment, training and assessment of chauffeurs, which is detailed below:
- Excellent knowledge of routes
- Understanding of local landmarks e.g. hotels
- Excellent map reading skills
- Safe driving
- Smooth driving
- Efficient driving
Customer service skills
- Excellent communication skills
- Thorough understanding of customer service
- Positive customer service attitude
- Professional appearance
- Evidence of driver’s license matching previously stated criteria
- On-time arrival for their training assessments
Only candidates who pass each stage of the selection process detailed above will be hired.
Naturally, a lot of time and effort goes into our training, as we work to maintain our excellent service standards and develop people.
All new staff, including non-chauffeurs, will receive an induction that provides an understanding of Driven UK’s business and our core company values.
The new staff induction covers:
- Customer service skills
- Driven UK Pledge (Customer Service Standards)
- Geographical tours to all the major locations we service
- Company procedures
- Health and Safety information
- Fleet familiarization
NEW CHAUFFEUR TRAINING
All new chauffeurs are supported using a 1-2-1 coaching and mentoring program. Each new chauffeur will undertake an induction program with the U.K operations manager. This is followed by practical, on-the-job training by pairing new chauffeurs with a Lead Chauffeur to obtain experience. The training program also includes further MORR assessments, manual handling training, fatigue awareness and duty-of-care awareness.
TRAINEE CHAUFFEUR ASSESSMENT
All trainee chauffeurs must pass the practical assessment before commencing work.
Practical Assessment include a trainee chauffeur driving a “customer” (a Driven UK manager or director) home, and pick them up the next day. Driving and customer service standards will be assessed during these journeys. We implement a mystery passenger on a monthly basis to provide key information for all new staff and this also is followed through to existing drivers. This provide us with consistent feedback that our chauffeurs operating within our policies and guidelines.
ONGOING TRAINING AND DEVELOPMENT
Training and assessment of chauffeurs does not end at any specific point. We are committed to the continuous improvement of our services and people and as such, have procedures in place to ensure that chauffeurs are given the opportunity for development and self-improvement.
As part of this system, all chauffeurs undergo a general program of refresher training. Other training courses are arranged when required.
Our Vehicles are inspected on a monthly basis to ensure they are roadworthy and fit for purpose.